Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Tuning is non-refundable unless under specific circumstances, refunds for tuning must be directly worked out with our staff at Xtreme Caliber Performance LTD. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at xtremecaliber@outlook.com. 

If your return is accepted, we’ll send you a return shipping label (if applicable), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at xtremecaliber@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Restocking and Other Applicable Fees
All parts are subject to our 15% restocking fee, damaged or defective items will have this fee waived. International returns may be subject to custom duties and taxes, these charges will be removed from the total refund amount. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at xtremecaliber@outlook.com.